UK Secure Homes

Police Response Policy

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Do these new guidelines affect you?

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ACPO (The Association of Chief Police Officers of England, Wales and Northern Ireland), who specify Police Force/Constabulary Service guidelines, introduced a new policy in 1997 on Police Response.

This policy has been reviewed and is now referred to as the ACPO Policy on Police Response to Security Systems.
These guidelines (the ACPO Policy) state that the Police Force will only attend monitored intruder alarms that 'confirm' alarm activations, whereas previously, the Police would respond at the first activation without requiring confirmation.

Normally, an alarm is considered 'confirmed' when a second detection device is activated during the same intrusion. This verifies that there is definite movement at the premises and therefore there is less chance of the activation being a false alarm.
When the first activation is received by the ARC, they are able to notify a key holder but are unable to notify the Police. When the second activation is received ('confirmed') by the ARC the Police are notified. This is Police Response Level 1.

Level 1 - Immediate Response
All monitored intruder alarm systems are assigned a Level 1 status when they are first installed - i.e. the police respond immediately when the ARC has confirmed an activation, as outlined above.


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